Troubleshooting

Before You Begin

Please consider the following:

• There are many steps that must happen between a member scanning a card and Gym Assistant recording a visit.
• Each step in this chain of events represents a possible mode of failure. 
• In diagnosing barcode problems it is very important to first identify where in the sequence the failure is happening.
• Never assume where the problem is occurring.  Always verify.
• Never troubleshoot one step in the sequence unless you have confirmed that the previous step is functioning correctly.  For example, it won’t do any good troubleshooting port settings if the scanner isn’t powered up or if the scanner does not beep when a barcode is read.

Is the scanner powered?

• Scanner should beep when it is powered up.
• Light on top of scanner should be ON.

Resolution:

• Check that the power cord is attached to the scanner serial cable and plugged into main power.

Does the scanner beep when you scan a card?

• A beep indicates a successful card scan (that the scanner was able to read the barcode).
• Is scanner light on?  The scanner light is the RED laser or CCD that shines on the card.

Fusion Barcode Scanner

• The Fusion scanner must be in the stand (with yellow LED lit) for hands-free scanning.
• If the Fusion is not in the stand then press the scan button on top of the scanner to scan a barcode manually.

ZBA Barcode Scanner

• If there is no beep then the scanner may need to be configured.  Press the yellow scan trigger to scan a barcode manually. (See “Configuring ZBA Scanner” below.)

ID-Tech Slot Barcode Scanner:

• Try turning the card around so the barcode faces in the other direction.
• Try sliding the card in both directions.
• Try different barcodes.

Metrologic/Honeywell Serial Laser Barcode Scanner

In some cases, the Metrologic/Honeywell serial laser barcode scanner may need to be reconfigured to work properly with GateKeeper or Pro-Shop.  The scanner configuration can be changed by scanning special codes found in the Metrologic “Single-Line Configuration Guide.”

• In the “Single-Line Configuration Guide” locate the section titled RS-232.
• Set the following values by scanning the code corresponding to each setting:

Metrologic/Honeywell Scanner and UPC Codes

If you are using the Metrologic/Honeywell serial scanner with Pro-Shop, then you may need to configure the scanner to properly format shortened UPC bar codes (found on some items).

1. In the Single-Line Configuration Guide locate the section titled Code Formatting: UPC/EAN Formatting.
2. Scan the code corresponding to the Expand UPC-E to 12 Digits setting.