Installers - Utilities

Installers

 

USB/Serial Adapter Drivers

FTDI USB/Serial Driver for Windows 7/Vista/XP (32-bit or 64-bit)

FTDI USB/Serial Driver for RS485 (USConverters)

Prolific USB/Serial Driver for Windows Vista/7/8/8.1 (32 & 64-bit)

Prolific Utility to Check Chip Version

PCI Serial Card Drivers

PCIex-200H (2-port PCI Express)

PCIex-400E (4-port PCI Express)

StarTech (4-port PCI Express)

Best Connectivity (2-port PCI)

ASIX MCS9865 (2-port PCI)

CODE Scanner Virtual COM Driver

CODE VCOM Installer

Star TSP100 Receipt Printer Drivers

Star TSP100 (64-Bit)

Star TSP100 (32-Bit)

USB Cash Drawer Drivers

MS Cash Drawer USB Setup

Proximity Readers

pcProx4 (for prox door controller)

pcProxConfig5 (for prox desktop reader)

USB_Desktop Prox Reader COM Driver

FingerScan

FingerScan 2.0 (Interface for SecuGen fingerprint scanners)

Secugen Fingerprint Scanner Drivers

HyperTerminal (Test serial port functionality)

HyperTerminal

QuickCam PhotoCapture

Logitech C270 WebCam Software

All Logitech WebCams

*All Installer pages require a password. Please contact us to gain access to these pages.
 

To see our End User License Agreement (EULA), please click here.

To uninstall the Gym Assistant Demo, click Start and type “Uninstall Gym Assistant 2.0 Demo”.

To uninstall the ProShop Demo, click Start and type “Uninstall ProShop 2.0 Demo”.

If you have any installation problems with our demo software, please contact Technical Support by email or phone.

Our hours of operation are Monday through Friday, 9am-5pm Pacific Time.


Installers

Installers

Version 2.6.0 (*password required)

Version 2.0.4 (*password required)

Version 2.0.3 (*password required)

Version 2.0.2 (*password required)

Utilities and Drivers (*password required)

*All Installer pages require a password. Please contact us to gain access to these pages.
 

To see our End User License Agreement (EULA), please click here.

To uninstall the Gym Assistant Demo, click Start and type “Uninstall Gym Assistant 2.0 Demo”.

To uninstall the ProShop Demo, click Start and type “Uninstall ProShop 2.0 Demo”.

If you have any installation problems with our demo software, please contact Technical Support by email or phone.

Our hours of operation are Monday through Friday, 9am-5pm Pacific Time.


Gym Assistant Support Policies

Gym Assistant Support Policies

How to Obtain Support

Telephone support is available Monday-Friday from 9am-5pm Pacific by calling 1-877-496-2778 (or 1-510-865-1815), extension 2.  If a representative does not answer your call directly, leave a brief message including:

  • Your name
  • Business name
  • Telephone number where you can be reached
  • A brief description of your issue.

Please speak clearly and repeat the phone number so that we can reach you.  A technical support specialist will contact you as soon as possible, usually within 1-2 hours during normal business hours.

Email support is available Monday-Friday by emailing to support@gymassistant.com.  You can expect a response within 1-2 hours during normal business hours, or the next business day if after hours.

We triage all support requests according to severity of the problem and the availability of a support specialist with the skills appropriate for each request.  For example, a customer not able to open his database or a club with a non-functioning access control system will take priority over a club with questions about basic functionality.

Database access problems, Access Control and payment processing issues usually take precedence over other support issues.

Remote Access to your computer

In order to more quickly resolve your issue Gym Assistant technicians may require remote access to your PC.  This remote access can only be initiated by you on your computer.  While connected you can watch everything the technician does and can disconnect the technician at any time.  If our technician requires remote access and it is not possible (for example, due to customer’s company security policy or problematic internet access at your site), we may not be able to render assistance.

Hours of Operation

9am-5pm Pacific time, Monday-Friday (excluding holidays)

Target Response Times

Critical 4 business hours
Major 8 business hours
Minor 12 business hours
Cosmetic 24 business hours

Annual Maintenance Subscription

Your annual software maintenance subscription includes the following services:

  • Telephone and email support for all software and hardware products
  • Access to software updates and hot fixes
  • Access to customers-only support forums
  • Access Online Backup and Restore
  • Access to the GymAssistant.com mail server for integrated mail merge
  • Reduced pricing on software version upgrades

Annual Support includes up to 12 telephone incidents or 6 total hours of telephone support, whichever comes first.  Additional support can be purchased on a per-incident basis (see below).  Phone support incidents have a half-hour cap (unless otherwise noted).  Network problems and other system issues may require more time.  The technician may ask you to open an additional incident if more time is required.

Once you have contacted technical support on an issue, there is no additional charge for repeated contacts on the same issue until that issue is closed.  If you do not contact technical support regarding an issue for 30 days, the issue is closed.

Per-Incident Support – Pay as you Go

Live technical support is available on a per-incident basis during normal business hours (see above).  You will need to give credit card information (Visa, MasterCard, American Express or Discover) to the technician at the beginning of your call unless we have your credit card information on file.   See the Support Price List below for the current technical support charges or ask the support technician when you call.

If you call on a single issue and, by the end of the call, we determine that the issue was caused by a defect in our products, your credit card will not be charged.  If your call involved more than one issue and at least one issue was not caused by a defect, then you will be charged.

Phone support incidents have a half-hour cap (unless otherwise noted).  Network problems and other system issues may require more time.  The technician may ask you to open an additional incident if more time is required.

Once you have contacted technical support on an issue, there is no additional charge for repeated contacts on the same issue until that issue is closed.  If you do not contact technical support regarding an issue for 30 days, the issue is closed.

Remote Installation and Remote Training Services

Our Remote Installation Service is a great way to ensure that your system is configured properly before you begin working with the software.

Our Remote Training Service connects you one-on-one with an experienced Gym Assistant specialist who can walk you through the basics or dive deeper into areas in which you need some help.

Both of these services require a high-speed internet connection (Cable or DSL).

Support Prices*

Annual Support/Maintenance Subscription

Gym Assistant Mini Edition (250 members)
$105
Gym Assistant Plus Edition (500 members)
$150
Gym Assistant Standard Edition (1000 members)
$175
Gym Assistant StandardPlus Edition (2500 members)
$210
Gym Assistant Deluxe Edition (5000 members)
$250
Gym Assistant Premier Edition (10,000 members)
$250
Gym Assistant PremierPlus Edition (20,000 members)
$275
Gym Assistant Super Edition (32000 members)
$300
ProShop
$50
Networking
$75
Access Control
$175

Per-Incident Support

Single Support Incident
$50
Remote Installation (up to 1 hr)
$150
Remote Training (per hr)
$150

Please call Sales at 1-877-496-2778, ext 1 or email sales@GymAssistant.com for more iinformation.

* Prices are subject to change at any time.


Support

Custom Key Tags

How to submit your custom keytag artwork

Gym Assistant Support Policies

Explanation of support structure and any associated costs

Installers

Software installers and other utilities for download

Knowledge Base

The Gym Assistant Knowledge Base (KB) is an up-to-date repository of technical articles

Remote Assist

Our technical support staff can connect directly to your computer to diagnosis and fix technical problems. There is no cost for this service.

Technical Documents

Revision history, Setup and Troubleshooting documents